At f5pjcb, protecting your personal data is a fundamental obligation — not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and safeguard it, and what rights you hold as a member of our platform. Please read this document carefully before registering or depositing.
Last Updated: January 2026The cards below summarize f5pjcb's core data-protection principles. They do not replace the full legal text of this Privacy Policy — the complete document below is the binding instrument.
f5pjcb collects only the personal data that is strictly necessary to create your account, process transactions in Indonesian Rupiah, satisfy KYC obligations, and deliver a secure betting experience. We do not harvest data speculatively.
All data transmitted between your device and f5pjcb servers is protected by industry-standard TLS 1.3 encryption. Sensitive fields — including payment details, passwords, and identity documents — are encrypted at rest using AES-256.
f5pjcb does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used solely for platform operations, regulatory compliance, and fraud prevention.
As an f5pjcb member, you have the right to access, correct, export, or request the deletion of your personal data at any time. Requests submitted to our support team are processed within 30 days of receipt.
Where data must be shared with payment processors (BCA, BRI, OVO, GoPay, etc.), identity verification providers, or regulatory bodies, f5pjcb does so under binding data-processing agreements that impose equivalent security standards.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, satisfy legal retention obligations, and resolve any outstanding disputes. Inactive account data is scheduled for deletion after five years.
The following defined terms are used consistently throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "f5pjcb" / "we" / "us" / "our" | The online betting and casino platform operating at https://f5pjcb.cam and the entity holding the applicable international gaming license that controls the processing of personal data described herein. |
| "You" / "Member" / "Data Subject" | Any individual who visits, registers on, or uses the f5pjcb platform and whose personal data is processed in connection with that use. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including but not limited to name, date of birth, residential address, email address, mobile number, payment account details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "KYC" | Know Your Customer — the identity and document verification process mandated by f5pjcb prior to processing withdrawals or investigating account-level disputes. |
| "Third-Party Processor" | Any entity outside of f5pjcb that processes Personal Data on f5pjcb's behalf under a binding data-processing agreement, including payment processors, KYC verification providers, and fraud detection services. |
This Privacy Policy applies to all Personal Data collected and processed by f5pjcb in connection with:
This Policy does not govern the data-handling practices of third-party websites linked to or from f5pjcb, nor does it apply to third-party game studios (such as Pragmatic Play, Evolution Gaming, or NetEnt) whose software is accessed through our platform under separate license arrangements.
By registering on f5pjcb, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your Personal Data as described herein. If you do not consent, please do not register or use the Platform.
When you create an account on f5pjcb, we collect:
Before processing your first withdrawal, we collect copies of:
We record all deposit and withdrawal transactions, including the amount in IDR / Rp, timestamp, payment channel used (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja), and transaction reference numbers.
We maintain a full record of your wagering history on f5pjcb, including bet placement times, markets selected, stakes, outcomes, and bonus usage. This data is used for account management, dispute resolution, and regulatory compliance.
When you access f5pjcb, our servers automatically log:
We retain records of all communications between you and f5pjcb — including live chat transcripts, email correspondence, and support ticket content — for quality assurance, dispute resolution, and regulatory audit purposes.
f5pjcb collects Personal Data through the following mechanisms:
f5pjcb processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Cre ating, maintaining, and securing your f5pjcb account, including password resets and session management. |
| Transaction Processing | Processing deposits and withdrawals in IDR / Rp via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja, and maintaining accurate financial records. |
| KYC & Compliance | Verifying your identity and age (21+) to satisfy anti-money-laundering (AML), counter-terrorism financing (CTF), and international gaming license obligations. |
| Fraud Prevention | Detecting and investigating suspected fraud, multi-accounting, bonus abuse, match-fixing, and other prohibited activities defined in our Terms & Conditions. |
| Customer Support | Responding to your enquiries, resolving disputes, and improving the quality of our support services based on interaction history. |
| Platform Improvement | Analyzing aggregated, anonymized usage data to improve platform performance, game selection, payment channel reliability, and user experience. |
| Responsible Gaming | Monitoring wagering patterns to identify Members who may be exhibiting signs of problem gambling and proactively offering responsible gaming tools. |
| Marketing Communications | Sending promotional emails or in-platform notifications about bonuses, new games, and seasonal offers — only where you have provided explicit consent and have not subsequently opted out. |
f5pjcb processes your Personal Data on the following legal grounds:
f5pjcb shares Personal Data only with the categories of third-party processors listed below, and only to the extent necessary to fulfill the purpose identified:
f5pjcb may disclose Personal Data to licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so.
f5pjcb does not sell, rent, license, or otherwise commercially transfer your Personal Data to any third party for their own marketing or commercial purposes. This prohibition is absolute and applies regardless of the data type or the identity of the prospective recipient.
All Third-Party Processors engaged by f5pjcb are bound by contractual data-processing agreements that require them to process your Personal Data only on f5pjcb's documented instructions, maintain equivalent security standards, and refrain from any unauthorized sub-processing.
f5pjcb retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy or to satisfy applicable legal retention obligations. The following standard retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years after closure, in accordance with AML record-keeping requirements. |
| KYC Identity Documents | 5 years from the date of verification or 5 years from account closure, whichever is later. |
| Financial Transaction Records | 7 years from the date of each transaction, consistent with standard financial record-keeping obligations. |
| Betting & Game History | 5 years from each wager date, or for the duration of any open dispute relating to a specific transaction. |
| Support Communications | 3 years from the date of each interaction, unless the communication relates to an open dispute or regulatory investigation. |
| Technical & Device Logs | 13 months from the date of collection, after which logs are anonymized or deleted. |
| Marketing Consent Records | Duration of consent plus 3 years after withdrawal of consent, to demonstrate compliance. |
Upon expiry of the applicable retention period, Personal Data is either securely deleted or irreversibly anonymized so that it can no longer be associated with a specific individual.
f5pjcb implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
While f5pjcb takes all reasonable precautions to protect your data, no internet-based system is entirely impervious to risk. You are responsible for maintaining the security of your account credentials and for notifying us immediately at [email protected] if you suspect unauthorized access.
Cookies are small text files placed on your device by a web server when you visit a website. They allow the website to recognize your device on subsequent visits and store certain preferences or session information.
f5pjcb uses the following categories of cookies:
You may configure your browser to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. Instructions for managing cookies are available in your browser's help documentation.
Subject to applicable data protection law and certain limitations described below, you hold the following rights in respect of your Personal Data held by f5pjcb:
You may request a copy of all Personal Data f5pjcb holds about you, together with information about how it is processed. We will provide this within 30 days of a verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that f5pjcb may be required to retain certain data for legal or regulatory reasons even following an erasure request.
In certain circumstances — for example, where you contest the accuracy of data or object to processing based on legitimate interests — you may request that f5pjcb restrict further processing of your Personal Data while the matter is assessed.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your Personal Data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider.
You may object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on f5pjcb's legitimate interests, in which case we will cease processing unless we can demonstrate compelling grounds that override your interests.
Where processing is based solely on your consent — such as for marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please submit a written request to [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. f5pjcb will verify your identity before processing any request and will respond within 30 days.
f5pjcb is strictly an adult platform. We do not knowingly collect Personal Data from individuals under the age of 21. Our registration process includes an age declaration step, and KYC verification is used to confirm that Members meet the minimum age requirement.
If we become aware that Personal Data has been collected from a person under 21 — whether through a false declaration during registration or any other means — we will immediately suspend the associated account, delete all Personal Data relating to the underage individual, forfeit any associated balance, and, where legally required, notify relevant authorities.
If you are a parent or legal guardian and believe that your child has registered on f5pjcb, please contact us immediately at [email protected].
f5pjcb operates as an internationally licensed platform. As a result, your Personal Data may be transferred to and processed in countries outside of Indonesia, including the jurisdiction in which f5pjcb holds its gaming license and the locations of our Third-Party Processors' data centers.
Wherever Personal Data is transferred internationally, f5pjcb ensures that appropriate safeguards are in place, including:
f5pjcb reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, the introduction of new Platform features, changes in applicable law, or feedback from Members and regulators. When material changes are made, f5pjcb will:
Your continued use of f5pjcb following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or f5pjcb's data-processing practices, please contact our Data Protection team using the details below:
Email: [email protected]
Live Chat: Available 24/7 via the Platform interface
Indonesian-Speaking Agents: 08:00 – 24:00 WIB daily
f5pjcb commits to acknowledging all privacy-related complaints within 48 hours and providing a substantive response within 30 calendar days. Where you are not satisfied with f5pjcb's response, you retain the right to escalate your complaint to the relevant supervisory or licensing authority in the jurisdiction governing this Policy.
For additional information about your rights and our broader legal framework, please review our Terms & Conditions or visit our FAQ page.
Review our full Terms & Conditions, explore our FAQ for quick answers, or visit our Responsible Gaming page to learn about our member protection tools.